Frequently Asked Questions
General Storage Questions
Self storage is a convenient and affordable way to store personal or business belongings in a secure unit that you can access when needed.
Storage units can be used for moving, decluttering your home, storing seasonal items, or keeping business inventory and equipment organized.
You can use a size guide or speak with a team member to determine the best unit based on the items you plan to store. Units range from small (5x5) to large (12x26) options.
Units are available on a flexible month-to-month basis, so you can store your belongings for as long—or as short—as needed.
Facilities offer wide drive aisles, drive-up access, carts, and dollies to make moving easy. It’s recommended to place frequently used items near the front of your unit.
Facility & Features
Access is controlled through a secure electronic gate system using a personalized access code.
The facility includes a fully monitored electric fence, 24/7 video surveillance, gated access with unique codes, and alarm systems for enhanced protection.
Yes, heated units maintain a consistent temperature (around 55°F) to help protect items from damage caused by extreme weather changes.
Indoor units are located inside a building, while outdoor units provide direct drive-up access for easier loading and unloading.
Yes, boxes, packing materials, and moving supplies are available for purchase onsite.
Yes, moving carts and dollies are available on a first-come, first-served basis.
Yes, the facility includes covered loading areas and oversized elevators for indoor units to accommodate large items.
Reservations & Leasing
You can reserve a unit by calling, texting, or emailing the facility for assistance.
Reservations can be made up to a week.
Yes, a month-to-month rental agreement is required.
No, leases are month-to-month, giving you flexibility without long-term contracts.
You’ll need a valid government-issued ID, contact information, and proof of insurance (if applicable).
Yes, you can share access by providing your gate code and key to a trusted individual.
Yes, a deposit ($100 and is refundable if move out policy is followed) is required and includes a lock and keys.
Yes, transfers are possible if another unit is available that better fits your needs.
Insurance
Customers are encouraged to provide proof of insurance, such as homeowner’s coverage, or purchase a policy through a partner provider.
The facility itself does not automatically insure stored items, so coverage through your own policy or a third-party provider is recommended.
Payments & Fees
No, there are no registration or administrative fees, and there are no hidden costs.
Payments are due on the 1st of each month.
Rates are guaranteed not to increase for two years from the agreement date.
If payment becomes overdue, the facility will begin a lien process in accordance with state law, which may eventually lead to auction if unresolved.
Access & Hours
Office is open Monday-Saturday 7:30am-6pm Sunday 9am-1pm Excluding major holidays.
Gate access is generally available from 5:00 AM to 11:00 PM daily using your personal access code.
No, extended or after-hours access is not available for security reasons.
Move-Out Process
Yes, notice should be given by the 10th of the month you plan to move out to ensure deposit eligibility.
Yes, deposits are refunded if proper notice is given, the unit is cleaned, and keys/locks are returned. Refunds are typically mailed within two weeks.
Restrictions & Prohibited Items
You cannot store hazardous materials, flammable items, perishable goods, illegal items, or anything that could pose a safety risk.
Additional Services
Yes, storage is available for RVs, boats, cars, and motorcycles.
Yes, U-Haul rentals can be arranged through the facility.